31 00 Information on replacing shock absorbers (530i 2017-2022, 530i xDrive 2017-2022, 530e PHEV 2018-2022, 530e xDrive PHEV 2018-2022, 540i 2017-2022, 540i xDrive 2017-2022, M550i xDrive 2018-2022)

Situation: 

When a shock absorber is faulty on one side (leaking, noises, etc.), often both shock absorbers on the axle in question are replaced.

Effect: 

This is not necessary for technical reasons and causes the manufacturer not to recognize the unnecessarily removed shock absorbers as defective parts. Unnecessarily high costs for the customer can be avoided by replacing the shock absorber on one side only.

Procedure: 

If one shock absorber is damaged, it is only necessary to replace both shock absorbers when the car has driven in excess of 100 000 km.

Exception:  In all models of M GmbH, for example M3, M5, M6, M8, X5M, X6M, both shock absorbers on the corresponding axle must always be replaced even if a limit value is exceeded on one side only (MPA models not included).