BMW CONNECTEDDRIVE Apps Are No Longer Available After Programming (SI B65 12 20)

Publication date: 2020-07-08
Reference number: SI B65 12 20

BMW CONNECTEDDRIVE APPS ARE NO LONGER AVAILABLE AFTER PROGRAMMING

TECHNICAL SERVICE BULLETIN

Reference Number(s): SI B65 12 20, Date of Issue: July 08, 2020

BMW:	See The Chart Below

MODEL

Vehicles equipped with option code:

6U3 BMW Live Cockpit Professional

SITUATION

After programming vehicle with "20-03" software, BMW ConnecedDrive apps are no longer available in the head unit.

CAUSE

Software in the Head Unit High (HU-H3).

CORRECTION

Program the vehicle.

PROCEDURE

Perform diagnosis with the latest version of ISTA, working through test module, if needed.

Is the current vehicle integration level:

Model	Integration level
F90, G01, G02, G12, G30, G32	S15A-20-03-5xx
F44, F91, F92, F93, F95, F96, F97, F98, G05, G06, G07, G14, G15, G16, G20, G29	S18A-20-03-5xx

YES: Proceed to Step 3

NO: Further diagnosis with ISTA is needed

Program the vehicle using ISTA 4.24.1x or higher (released early July 2020).

Model	Target integration level
F90, G01, G02, G12, G30, G32	S15A-20-07-525 or higher
F44, F91, F92, F93, F95, F96, F97, F98, G05, G06, G07, G14, G15, G16, G20, G29	S18A-20-07-525 or higher

Note that ISTA will automatically reprogram and code all programmable control modules that do not have the latest software.

Always connect a BMW-approved battery charger/power supply ( SI B04 23 10 ).

For information on programming and coding with ISTA, refer to DealerSpeed/TIS/Technical Documentation/Diagnostics and Programming/Programming Documentation.

PARTS INFORMATION

Parts exchange will not provide a solution.

WARRANTY INFORMATION

During this workshop visit, the affected vehicle may also show one or more programming and encoding Technical Campaign repairs open, the programming and encoding procedure may only be invoiced one time.

Update the vehicle to the required I-level or higher by performing and submitting for one of the open Technical Campaigns instead. Please be sure to also perform any additional work (before and/or after) the campaign repairs require and/or close the remaining open programming and encoding Technical Campaign repairs as outlined in the corresponding Service Information Bulletin.

Only if the above situation does not apply, the BMW software solution is then:

Covered under the terms of the BMW New Vehicle Limited Warranty for Passenger Cars and Light Trucks.

Defect Code:	6512580200
Labor Operation	Description	Labor Allowance
00 00 006	Performing vehicle test (with vehicle diagnosis system-checking faults) (Main work)	Refer to AIR
Or:
00 00 556	Performing vehicle test (with vehicle diagnosis system-checking faults) (Plus work)	Refer to AIR
And:
61 21 528	Connect an approved battery charger/power supply (indicated in AIR as Charging battery)	Refer to AIR
And:
61 00 730	Programming/encoding control unit(s)	Refer to AIR

And, additionally for the:

e-Vehicles-

Labor Operation	Description	Labor Allowance
61 25 910	Recharging high-voltage battery unit (to high voltage charging socket)	Refer to AIR

If you are using a Main labor code for another repair, use the Plus code labor operation 00 00 556 instead of 00 00 006.

Refer to AIR for the corresponding flat rate unit (FRU) allowances.

Programming and Encoding - Vehicle Control Units (RO and Claim Comments Required)

The programming procedure automatically reprograms and encodes all vehicle control modules which do not have the latest software I-level. If one or more control module failures occur during this programming procedure:

Please claim this consequential control module-related IRAP recovery procedure (when applicable as required)/repair work under the defect code listed in this bulletin with the applicable AIR labor operations.

Please explain this additional work (The why and what) on the repair order and in the claim comments section.

For control module failures that occurred prior to performing this programming procedure:

When covered under an applicable limited warranty, claim the applicable test plan and the corresponding control module-related repair work using the applicable defect code and labor operations in AIR (including diagnosis with separate punch times).

QUESTIONS REGARDING THIS BULLETIN

Technical inquiries	Submit feedback at the top of this bulletin
Warranty inquiries	Submit an IDS ticket to the Warranty Department
Parts inquiries	Submit an IDS ticket to the Parts Department