Instrument Cluster Remains Dark After Starting The Engine (SI B62 07 18)
Publication date: 2018-07-01Reference number: SI B62 07 18
INSTRUMENT CLUSTER REMAINS DARK AFTER STARTING THE ENGINE
TECHNICAL SERVICE BULLETIN
| BMW: | G01 (X3); G02 (X4); G30 (5 Series Sedan); G32 (6 Series Gran Turismo); Models with Basic cluster |
| GROUP: | Instruments |
SERVICE INFORMATION
New information provided by this revision is preceded by this symbol UPDATE.
This does NOT affect the following option-equipped vehicles:
- SA6WA - Instrument cluster with advanced scopes
- SA6WB - Multifunction Instrument display
- SA609 - NAV Professional
- SA610 - Head-Up Display
SITUATION
When power Terminal 15 (key on) is energized, the instrument cluster does not initialize - no meters/dials are displayed and it remains completely black.
Communication to the cluster may not be possible.
Attempts to activate the cluster via ISTA may be unsuccessful.
CAUSE
Software error in the instrument cluster
CORRECTION
Reprogram the vehicle with ISTA 4.10.1x or higher.
PROCEDURE
For conditions that are similar to the situation described:
- Perform diagnosis with the latest version of ISTA, working through test module, if needed.
Can the instrument cluster be activated with ISTA?
YES- Go to next step.
NO - perform a hardware reset by disconnecting the battery for a minimum of 10 seconds. Reconnect to power, then, go to next step.
- Program the vehicle using ISTA 4.10.1x or higher.
| MODELS | Target integration level: |
|---|---|
| G01, G02, G30, G32 | S15A-18-03-511 or higher |
Note that ISTA will automatically reprogram and code all programmable control modules that do not have the latest software.
Always connect a BMW-approved battery charger/power supply ( SI B04 23 10 ).
For information on programming and coding with ISTA, refer to CenterNet/TIS/Technical Documentation/Diagnostics and Programming/Programming Documentation.
PARTS INFORMATION
Parts replacement will not provide a solution to this situation.
WARRANTY INFORMATION
Covered under the terms of the BMW New Vehicle Limited Warranty for Passenger Cars and Light Trucks or the BMW Certified Pre-Owned Program.
| Defect Code: | 6211208600 | |
|---|---|---|
| Labor Operation: | Labor Allowance: | Description: |
| 00 00 006 | Refer to KSD2/AIR | Performing "vehicle test" (with vehicle diagnosis system - checking faults) (Main work) |
| Or: | ||
| 00 00 556 | Refer to KSD2/AIR | Performing "vehicle test" (with vehicle diagnosis system - checking faults) (Plus work) |
| And: | ||
| 61 21 528 | Refer to KSD2/AIR | Connect an approved battery charger/power supply (indicated in KSD2 as "Charging battery") |
| And, as necessary: | ||
| 61 00 006 | Work time (WT) | Performing vehicle diagnosis - test module |
| And, also as necessary: | ||
| 61 20 900 | Refer to KSD2/AIR | Disconnecting and connecting battery earth (ground) lead |
| And: | ||
| 61 00 730 | Refer to KSD2/AIR | Programming/encoding control unit(s) |
And, additionally for the:
e-Vehicle
| Labor Operation: | Labor Allowance: | Description: |
|---|---|---|
| 61 25 910 | Refer to KSD2/AIR | Recharging high-voltage battery unit (to high voltage charging socket) |
If you are using a Main labor code for another repair, use the Plus code labor operation 00 00 556 instead of 00 00 006.
Refer to KSD2/AIR for the corresponding flat rate unit (FRU) allowances.
Work time labor operation code 61 00 006 is not considered a Main labor operation; however, it does require an individual punch time and an explanation on the repair order and in the claim comments section.
During the same workshop visit, if a vehicle also requires another Technical Campaign or repair that also includes programming and encoding the control units, the programming procedure may only be invoiced one time.
Vehicle Programming and Encoding
- The programming procedure automatically reprograms and encodes all vehicle control modules which do not have the latest software i-level. If one or more control module failures occur "during" this programming procedure:
- Please claim this "consequential" control module-related repair work under the defect code listed in this bulletin with the applicable KSD2/AIR labor operations.
Please explain this additional work (The why and what) on the repair order and in the claim comments section.
- For control module failures that occurred "prior" to performing this programming procedure; and/or
- Other work/repairs that results from performing ISTA diagnostics and the related test plans:
- When "covered" under an applicable limited warranty, claim this control module-related repair work using the applicable defect code and labor operations (including diagnosis) in KSD2/AIR.