Radio Stations Change Without Customer Input (SI B65 19 22)
Publication date: 2022-10-25Reference number: SI B65 19 22
RADIO STATIONS CHANGE WITHOUT CUSTOMER INPUT
SERVICE CAMPAIGN BULLETIN
| BMW: | F44 (2 Series Gran Coupe); F90 (M5 Sedan); F91 (M8 Convertible); F92 (M8 Coupe); F93 (M8 Gran Coupe); F95 (X5 M Sports Activity Vehicle); F96 (X6 M Sports Activity Coupe); F97 (X3 M Sports Activity Vehicle); G01 (X3 Sports Activity Vehicle); G02 (X4 Sports Activity Coupe); G05 (X5 Sports Activity Vehicle); G06 (X6 Sports Activity Coupe); G07 (X7 Sports Activity Vehicle); G12 (7 Series Sedan); G14 (8 Series Convertible); G15 (8 Series Coupe); G16 (8 Series Gran Coupe); G20 (3 Series Sedan); G22 (4 Series Coupe); G23 (4 Series Convertible); G26 (4 Series Gran Coupe); G29 (Z4 Roadster); G30 (5 Series Sedan); G32 (640i xDrive Gran Turismo); G42 (2 Series Coupe); G80 (M3 Sedan); G82 (M4 Coupe); G83 (M4 Convertible); I20 (iX Sports Activity Vehicle) |
SITUATION
The customer complains that the radio stations change by themselves.
CAUSE
Unfavorable software in the Receiver Audio module (RAM).
CORRECTION
Program the RAM.
PROCEDURE
Determine what is the vehicle's current I-level by either using AIR or the ISPA NEXT/AWP (Aftersales Workplace) applications.
Program the vehicle to I-level 22-07-5XX or higher using ISTA 4.38.1 (released Oct. 20, 2022) or higher.
- Connect the battery charger to the vehicle
- Connect the programming system to the vehicle (ISTA 4)
- Determine measures plan
- Accept and fully work through the measures plan with the control Units to be programmed/encoded and enabled
- Follow the rework list
- Depending on the rework list, carry out a vehicle test and delete the fault memory if needed
After the programming has been fully completed, check functionality of the system.
Always connect a BMW-approved battery charger/power supply ( SI B04 23 10 ).
For information on programming and coding with ISTA, refer to DealerSpeed/TIS/Technical documentation/Diagnostics and Programming/Programming documentation.
CLAIM INFORMATION
During this workshop visit, the affected vehicle may show one or more programming and encoding Technical Campaign repairs open, the programming and encoding Procedure may only be invoiced one time.
Select one of these open Technical Campaigns to perform and submit for updating the vehicle's software to the required I-level or higher.
Please be sure to perform any additional before and/or after work (including attaching labels) as required by the open campaigns on the vehicle. Close any remaining open programming and encoding Campaign repairs as outlined in the corresponding Service Information Bulletin.
Only if the above situation does not apply, the BMW software solution is then:
Covered under the terms of the BMW New Vehicle Limited Warranty for Passenger Cars and Light Trucks.
| Defect Code: | 6512810200 | RAM, receiver Audio module Software error/internal device fault |
Refer to AIR for the corresponding flat rate Unit (FRU) allowances.
| Labor Operation | Description | Labor Allowance |
|---|---|---|
| 00 00 006 | Performing vehicle test (with vehicle diagnosis system - checking faults) (Main work) | Refer to AIR |
| Or: | ||
| 00 00 556 | Performing vehicle test (with vehicle diagnosis system - checking faults) (Plus work) | Refer to AIR |
| And: | ||
| 61 21 528 | Support voltage of the vehicle electrical system/recharge vehicle electrical system battery | Refer to AIR |
| And, as necessary: | ||
| 61 00 006* | Performing vehicle diagnosis - test module (Work time) | WT |
| Or | ||
| 00 58 500* | Diagnosis Worktime Flat Rate (See below) | 2 FRU |
| And | ||
| 61 00 730 | Programming/encoding control Unit(s) | Refer to AIR |
If you are using a Main labor code for another repair, use the Plus code labor operation 00 00 556 instead of 00 00 006, or exclude (including 61 21 528) when the Vehicle Test is included in another repair.
Work time labor operation codes 61 00 006 and 00 58 500 are not considered a Main labor operations.
PROGRAMMING AND ENCODING - VEHICLE CONTROL UNITS (RO AND CLAIM COMMENTS REQUIRED)
This Procedure automatically reprograms and encodes any vehicle control modules that do not have the latest software I-level.
If one or more control modules fail During the reprogramming Procedure, claim the required consequential repair work procedures to address this issue (including performing the IRAP Control Unit Recovery first as required, refer to the SIB in AIR) under the Defect Code in this bulletin with the labor operations in AIR that apply.
Please explain the additional work procedures that were performed (The why and the what) on the repair order and in the claim comments.
For covered repairs that address control module failures that occurred prior to performing this reprogramming Procedure, claim this work with the Defect Code and labor operations (including the diagnosis that applies*) in AIR that apply.
*Based on which one applies to your center, please refer to SI B01 01 20 or B01 07 20 for the applicable Procedure for documenting, claiming, and explaining, on the RO and in the claim comments, your diagnosis work time (WT), job/repair work time (WT), and the vehicle repairs your center performed, unless otherwise required by State law.
FEEDBACK REGARDING THIS BULLETIN
| Technical Feedback | To submit feedback for the technical topics of this bulletin: Submit your feedback in the rating box at the top of this bulletin |
| Warranty Feedback | To submit feedback for the CLAIMS section of this bulletin: Submit an IDS ticket to the Warranty Department, or use the chat available in the Warranty documentation Portal |
| Parts Feedback | To submit feedback for the PARTS section of this bulletin: Submit an IDS ticket to the Parts Department |