Instrument Cluster And Onboard Computer Intermittently Inoperative (SI B62 01 19)

INSTRUMENT CLUSTER AND ONBOARD COMPUTER INTERMITTENTLY INOPERATIVE

SERVICE CAMPAIGN BULLETIN

SERVICE INFORMATION

This Service Information Bulletin (Revision 4) replaces SI B62 01 19 dated November 2019. 

What's New  (Specific text highlighted):

• Models Added
• Integration level updated

MODEL

Vehicles equipped with option code: 

6U3 BMW Live Cockpit Professional

Production date: 

G05, G06, G07, G14, G15, G16, G20, G29, F44, F91, F92, F93, F95, F96	All Production
G01, G02, G12 LCI, G30, G32, F90, F97, F98	From March 2019

SITUATION

Additionally, the audio source, radio station, or music track cannot be changed using the MFL.

Normal functionality may possibly return after a sleep cycle or a battery reset.

This affects vehicles with:

• Integration level S18A-18-11-5xx
• Live Cockpit Professional (option code 6U3) including the instrument cluster High 4.1.

While the Kombi is not working properly the rest of the system is working properly. The customer can still use the Central Information Display (CID) for items such as entertainment settings, Driver Experience settings, etc, utilizing the I drive controller. The telephone functions are not affected.

CAUSE

Unfavorable software at system start-up.

CORRECTION

Program the vehicle.

PROCEDURE

1. Perform diagnosis with the latest version of ISTA, working through test module, if needed.
2. Is the current vehicle integration level:

   Model	Integration level
   F90, G01, G02, G12, G30, G32	S15A-20-07-525  or higher
   F44, F91, F92, F93, F95, F96, F97, F98, G05, G06, G07, G14, G15, G16, G20, G29	S18A-20-07-525  or higher

   YES:  Further diagnosis with ISTA is needed

   NO:  Proceed to Step 3

3. Program the vehicle using ISTA 4.24.1x or higher (released early July 2020).

   Model	Target integration level
   F90, G01, G02, G12, G30, G32	S15A-20-07-525  or higher
   F44, F91, F92, F93, F95, F96, F97, F98, G05, G06, G07, G14, G15, G16, G20, G29	S18A-20-07-525  or higher

   NOTE: that ISTA will automatically reprogram and code all programmable control modules that do not have the latest software.

   Always connect a BMW-approved battery charger/power supply (SI B04 23 10). 

   For information on programming and coding with ISTA, refer to DealerSpeed/TIS/Technical Documentation/Diagnostics and Programming/Programming Documentation.

4. Confirm proper operation of the instrument cluster displays using the BC stalk button and MFL controls.

WARRANTY INFORMATION

Covered under the terms of the BMW New Vehicle Limited Warranty for Passenger Cars and Light Trucks or the BMW Certified Pre-Owned Program.

Defect Code:

6211204200

KOMBI display/pixel/backlighting (in the instrument cluster) malfunction

Labor Operation:	Labor Allowance:	Description:
00 00 006	Refer to AIR	Performing vehicle test (with vehicle diagnosis system - checking faults) (Main work)
Or:
00 00 556	Refer to AIR	Performing vehicle test (with vehicle diagnosis system - checking faults) (Plus work)
And:
61 21 528:	Refer to AIR	Connect an approved battery charger/power supply (indicated in AIR as Charging battery)
And:
61 00 730	Refer to AIR	Programming/encoding control unit(s)

If you are using a Main labor code for another repair, use the Plus code labor operation 00 00 556 instead of 00 00 006.

Refer to AIR for the corresponding flat rate unit (FRU) allowances.

During the same workshop visit, if a vehicle also requires another Technical Campaign or repair that also includes programming and encoding the control units, the programming procedure may only be invoiced one time.