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HUD Navigation Display Incorrect After HUD Shut-Off (SI B65 02 25)

Publication date: 2025-01-14
Reference number: SI B65 02 25

HUD NAVIGATION DISPLAY INCORRECT AFTER HUD SHUT-OFF

HUD NAVIGATION DISPLAY INCORRECT AFTER HUD SHUT-OFF

SERVICE CAMPAIGN BULLETIN

Reference Number(s): SI B65 02 25, Date of Issue:  January 14, 2025
BMW: F95 (X5 M Sports Activity Vehicle); F96 (X6 M Sports Activity Coupe); G05 (X5 Sports Activity Vehicle); G06 (X6 Sports Activity Coupe); G07 (X7 Sports Activity Vehicle); G09 (BMW XM Sport Activity Vehicle); G20 (3 Series Sedan); G22 (4 Series Coupe); G23 (4 Series Convertible); G26 (4 Series Gran Coupe); G45 (X3 Sports Activity Vehicle); G60 (5 Series Sedan); G70 (7 Series Sedan); G80 (M3 Sedan); i20 (iX Sports Activity Vehicle); With SA 610 - "BMW Head-up Display"

SITUATION

If the Head-Up Display (HUD) is deactivated when Navigation View is selected, upon reactivation the Head-Up Display (HUD) will revert to the Standard View.

This is most noticeable when the Head-Up Display (HUD) deactivates for automatic mandatory reasons, such as rear camera activation or emergency call activation.

CAUSE

Unfavorable software in the head unit.

CORRECTION

Program the head unit.

PROCEDURE

Determine the vehicle's current I-level by either using AIR or the Key Reader/AWP (Aftersales Workplace) applications.

Read out the fault memory with ISTA.

If the I-Level is currently at...25-03-510 or a more recent version:

If the I-level is lower than .25-03-510:

Program the vehicle to I-level ..25-03-510 or higher using ISTA 4.52.1x (estimated release on February 25, 2025, pending verification) or higher.

After the programming has been fully completed, check functionality of the system.

NOTE: ISTA will automatically reprogram and code all programmable control modules that do not have the latest software.

Always connect a BMW-approved battery charger/power supply ( SI B04 23 10  ). 

For information on programming and coding with ISTA, refer to Dealer Universal Portal/TIS/Technical Documentation/Diagnostics and Programming/Programming Documentation.

CLAIM INFORMATION

VEHICLE PROGRAMMING AND ENCODING

During this workshop visit, the affected vehicle may also show one or more programming and encoding Technical Campaign repairs open, the programming and encoding procedure may only be invoiced one time.

Select one of these open Technical Campaigns instead to perform and submit for updating the vehicle to the required I-level, or higher when applicable (Includes labor operation codes 00 00 006/556, 61 21 528 and 61 00 730). 

Please be sure to also perform any additional before and/or after work (including attaching labels) as required by the open campaigns on the vehicle. Close any other open programming and encoding Campaign repairs as outlined in the corresponding Service Information Bulletin. 

Only when the above does not apply, the BMW software solution is then covered under the terms of the BMW New Vehicle Limited Warranty for Passenger Cars and Light Trucks, or the BMW Certified Pre-Owned Program as described below.

Repair Code: 6512580200 Headunit High HU-H Software error/internal device fault

Obtain the flat rate unit (FRU) allowances for the following that applies.

Labor Operation Description Labor Allowance
00 00 006 Carrying out vehicle test (Main work)  As applicable
Or:    
00 00 556 Carrying out vehicle test (Plusposition work)  As applicable
And:    
61 21 528 Supporting voltage of the vehicle electrical system/recharging vehicle battery As applicable
And, as needed:    
61 00 006* Carrying out vehicle diagnosis, ABL (Work time) WT FRU
Or:    
00 58 500* Diagnosis Worktime Flat Rate 2 FRU
And:    
61 00 730 Program/encode control unit(s), includes deleting the fault memory As applicable

If you are using a Main labor code for another repair, use the Plus code labor operation 00 00 556 instead of 00 00 006, or exclude them (including 61 21 528) when the Vehicle Test is included in another repair.

Work time labor operation codes 61 00 006 and 00 58 500 are not considered Main labor operations.

VEHICLE PROGRAMMING AND ENCODING - ADDITIONAL WORK (RO AND CLAIM COMMENTS REQUIRED)

This procedure automatically reprograms and encodes any vehicle control modules that do not have the latest software I-level.

If one or more control modules fail during the reprogramming procedure, claim the required consequential repair work procedures to address this issue (including performing the IRAP Control Unit Recovery first as required, refer to the SIB in AIR) under the Repair Code in this bulletin together with the corresponding labor operation codes and their flat rate unit (FRU) allowance(s), including the diagnosis* that applies.

Please explain the additional work procedures that were performed (The why and the what) on the repair order and in the claim comments.

For covered repairs that address control module failures that occurred prior to performing this reprogramming procedure, claim this work with the appliable Repair Code listed in AIR together with the corresponding labor operation codes and their flat rate unit (FRU) allowance(s), including the diagnosis* that applies.

(*) Based on which one applies to your center, please refer to SI B01 01 20 or SI B01 07 20 for the applicable procedure for documenting, claiming, and explaining, on the RO and in the claim comments, your diagnosis work time (WT), job/repair work time (WT), and the vehicle repairs your center performed, unless otherwise required by State law.

OTHER REPAIRS

If other eligible and covered work is performed because of performing the ISTA diagnostics, related test plans, and/or other approved diagnosis procedures, claim this work with the applicable Repair Code listed in AIR together with the corresponding labor operation codes and their flat rate unit (FRU) allowance(s), including the diagnosis* that applies.

BMW GROUP'S AIR APPLICATION RESOURCE FOR FLAT RATE LABOR OPERATION CODES

To obtain the corresponding flat rate unit (FRU) allowance information from the BMW Group AIR application resource, start by entering the Chassis Number (last seven (7) characters of the VIN), and click on the "Search" icon. If the "Vehicle Selection" window displays two or more model possible vehicle choices, select the applicable Model, or enter the full VIN (17 characters) instead to proceed. Click on the "Flat Rate Units" button and enter a flat rate labor operation code number "without spaces" in the field to the right, click on the "Search" icon to display the corresponding listing of "Flat rate unit group details" that are available and their corresponding FRU allowances.

FEEDBACK REGARDING THIS BULLETIN

Technical Feedback To submit feedback for the technical topic of this bulletin: Submit your feedback in the rating box at the top of this bulletin
Warranty Feedback To submit feedback for the CLAIMS section of this bulletin: Submit an IDS ticket to the Warranty Department, or use the chat available in the Warranty Documentation Portal
Parts Feedback To submit feedback for the PARTS section of this bulletin: Submit an IDS ticket to the Parts Department