Seat Memory Inoperative Without Using A Driver Profile (SI B52 05 25)

Publication date: 2025-02-28
Reference number: SI B52 05 25

SEAT MEMORY INOPERATIVE WITHOUT USING A DRIVER PROFILE

SERVICE CAMPAIGN BULLETIN

Reference Number(s): SIB 52 05 25, Date of Issue: February 28, 2025

BMW:

F44 (2 Series Gran Coupe); F90 (M5 Sedan); F91 (M8 Convertible); F92 (M8 Coupe); F93 (M8 Gran Coupe); F95 (X5 M Sports Activity Vehicle (SAV)); F96 (X6 M Sports Activity Coupe (SAC)); F97 (X3 M SAV); F98 (X4 M SAC); G01 (X3 SAV); G02 (X4 SAC); G05 (X5 SAV); G06 (X6 SAC); G07 (X7 SAV); G09 (XM SAV); G12 (7 Series Sedan); G14 (8 Series Convertible); G15 (8 Series Coupe); G16 (8 Series Gran Coupe); G20 (3 Series Sedan); G22 (4 Series Coupe); G23 (4 Series Convertible); G26 (4 Series Gran Coupe); G29 (Z4 Roadster); G30 (5 Series Sedan); G42 (2 Series Coupe); G70 (7 Series Sedan); G82 (M4 Coupe); G83 (M4 Convertible); i20 (iX SAV); U11 (X1 SAV)

SITUATION

The customer states:

The driver's seat will not return to its last saved position. No seat memory.
The heated seats settings in the menu are missing/different than in their previous BMW vehicle. They can no longer select, under the climate rules, at what temperature Fahrenheit the heated seats will automatically turn on.
Certain other "apps" and functions are not available
The driver's seat moves to an unknown memory position

CAUSE

Customer profile integration
Use of the same driver profile in two vehicles being used at the same time by different drivers

CORRECTION

Explain the advantages of the customer profile to the customer
Ensure the customer is using a separate driver profile for different drivers in multiple vehicles PROCEDURE

These vehicles require the use of a BMW ID and driver profile for memory functions. For details see Service Information Bulletin B65 04 22.
If the customer states that the wrong profile is coming up and the seat is adjusting to the wrong position, check the I-Level of the vehicle:
- If the I-Level is currently lower than S18A-24-07-525, program the vehicle as per Service Information Bulletin B65 20 24
- If the I-Level is currently at S18A-24-07-525 or higher, check the customer profile, email used and ESA. Ensure that customer does not have two vehicles being used at the same time with the same email address linked. This can cause changes made in one vehicle to affect both vehicles.
For customer concerns about heated surfaces, memory, driver profile and the difference between Service Pack 2018 (SP18) and SP21 vehicles; see Service Information Bulletin B64 02 23.
Reference vehicle-specific information in TECHNIPEDIA.

PARTS INFORMATION

Not applicable

CLAIM INFORMATION

This Service Information Bulletin provides vehicle specification and technical-related information.

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