Why Use the Symptom Check List Worksheets?

One of the most difficult and critical lines of communication is between the service customer and the technician. The clearer the technician understands the customer's concerns, the more likely the problem will be "fixed right the first time".

The Symptom Check List Worksheets in this article are designed to improve this communication. When used consistently, they can be helpful in reducing shop comebacks, increasing technician productivity, and producing satisfied customers. They also provide other benefits:

• Reduce "No Trouble Found" problems
• Increase customer involvement
• Customer perceive that "they really care and listen"
• Save time during peak write-up periods
• Reduce recontacting customers for additional information
• Improve night drop information
• Insure all the right questions are asked at write-up