Audio Failure - No Communication With Ram (SI B65 16 23)

DIAGNOSIS (SEE BELOW)

Work time labor operation codes 61 00 006 and 00 58 500 are not considered Main labor operations.

If you are using a Main labor code for another repair, use the Plus code labor operation 00 00 556 instead of 00 00 006, or exclude (including 61 21 528) when the Vehicle Test is included in another repair.

FOR THE I20 ONLY HOOD PROCEDURE: SUBLET - BULK MATERIALS (RO AND CLAIM COMMENTS REQUIRED)

Sublet reimbursement calculation for claiming the applicable repair-related bulk material (BMW part number) is at the dealer net price amount for the proportional quantity used (up to 2 ft/61 cm) plus your center's handling.

Enter this material cost in sublet and itemize the amount on the repair order and in claim comment section.

ELIGIBLE AND COVERED WORK/REPAIRS

When used to repair a verified defect in materials or workmanship, the information provided in this bulletin is covered under the terms of the BMW limited warranty that applies for repairs that qualify.

To submit a claim, please follow the established and applicable warranty policy and procedures that apply to the repair being performed.

RAM: PROGRAMMING AND ENCODING - VEHICLE CONTROL UNITS

During this workshop visit, the affected vehicle may show one or more programming and encoding Technical Campaign repairs open, the programming and encoding procedure may only be invoiced one time.

Select one of these open Technical Campaigns to perform and submit for the portion of the repair for updating the vehicle's software to the required I-level or higher. 

Please be sure to perform any additional before and/or after work (including attaching labels) as required by the open campaigns on the vehicle. Close any remaining open programming and encoding Campaign repairs as outlined in the corresponding Service Information Bulletin. 

Only if the above situation does not apply, the BMW software update procedure is then:

Covered under the terms of the BMW New Vehicle Limited Warranty for Passenger Cars and Light Trucks or the BMW Certified Pre-Owned Program with the above diagnosis that applies as described below.

Refer to AIR for the corresponding flat rate unit (FRU) allowances.

PROGRAMMING AND ENCODING - ADDITIONAL WORK (RO AND CLAIM COMMENTS REQUIRED)

This procedure automatically reprograms and encodes any vehicle control modules that do not have the latest software I-level.

If one or more control modules fail during the reprogramming procedure, claim the required consequential repair work procedures to address this issue (including performing the IRAP Control Unit Recovery first as required, refer to the SIB in AIR) under the Defect Code in this bulletin with the labor operations in AIR that apply.

Please explain the additional work procedures that were performed (The why and the what) on the repair order and in the claim comments.

For covered repairs that address control module failures that occurred prior to performing this reprogramming procedure, claim this work with the Defect Code and labor operations (including the diagnosis that applies*) in AIR that apply.

*Based on which one applies to your center, please refer to SI B01 01 20  or SI B01 07 20  for the applicable procedure for documenting, claiming, and explaining, on the RO and in the claim comments, your diagnosis work time (WT), job/repair work time (WT), and the vehicle repairs your center performed, unless otherwise required by State law.