Intermittent No Audio - Head Unit High 3 (SI B65 09 22)
Publication date: 2022-08-01Reference number: SI B65 09 22
INTERMITTENT NO AUDIO - HEAD UNIT HIGH 3
TECHNICAL SERVICE BULLETIN
| BMW: | F44 (2 Series Gran Coupe); F90 (M5 Sedan); F91 (M8 Convertible); F92 (M8 Coupe); F93 (M8 Gran Coupe); F95 (X5 M Sports Activity Vehicle (SAV)); F96 (X6 M Sports Activity Coupe (SAC)); F97 (X3 M SAV); F98 (X4 M SAC); G01 (X3 SAV); G02 (X4 SAC); G05 (X5 SAV); G06 (X6 SAC); G07 (X7 SAV); G12 (7 Series Sedan); G14 (8 Series Convertible); G15 (8 Series Coupe); G16 (8 Series Gran Coupe); G20 (3 Series Sedan); G22 (4 Series Coupe); G23 (4 Series Convertible); G26 (4 Series Gran Coupe); G29 (Z4 Roadster); G30 (5 Series Sedan); G42 (2 Series Coupe); G80 (M3 Sedan); G82 (M4 Coupe); G83 (M4 Convertible); Vehicles equipped with option code: 6U2 Live Cockpit Plus or 6U3 Live Cockpit Professional and 655 (Satellite Tuner) |
SITUATION
The sound output intermittently drops out entirely. This can be reproduced with all audio sources as well as telephone and voice output.
CAUSE
Software in the Head Unit High 3 (HU-H3).
CORRECTION
Program the vehicle.
PROCEDURE
- Determine the vehicle's current I-level by either using AIR or the ISPA NEXT application. If needed, use the latest ISTA to work through test modules.
- Is the current vehicle integration level:
Model Integration level F90 F97 F98 G01 G02 G12 G30 Lower than S15A-22-03-565 F44 F91 F93 F95 F96 G05 G06 G07 G14 G15 G16 G20 G22 G23 G26 G29 G42 G80 G82 G83 Lower than S18A-22-03-565 YES: Proceed to Step 3
NO: Further diagnosis with ISTA is needed
- Program the vehicle using ISTA 4.35.4x or higher (released late June 2022).
| Model | Target integration level |
|---|---|
| F90 F97 F98 G01 G02 G12 G30 | S15A-22-03-565 or higher |
| F44 F91 F93 F95 F96 G05 G06 G07 G14 G15 G16 G20 G22 G23 G26 G29 G42 G80 G82 G83 | S18A-22-03-565 or higher |
Note that ISTA will automatically reprogram and code all programmable control modules that do not have the latest software.
Always connect a BMW-approved battery charger/power supply ( SI B04 23 10 ).
For information on programming and coding with ISTA, refer to DealerSpeed/TIS/Technical Documentation/Diagnostics and Programming/Programming Documentation.
PARTS INFORMATION
Part Replacement will not provide a solution.
CLAIM INFORMATION
During this workshop visit, the affected vehicle may show one or more programming and encoding Technical Campaign repairs open, the programming and encoding procedure may only be invoiced one time.
Select one of these open Technical Campaigns to perform and submit for updating the vehicle's software to the required I-level or higher.
Please be sure to perform any additional before and/or after work (including attaching labels) as required by the open campaigns on the vehicle. Close any remaining open programming and encoding Campaign repairs as outlined in the corresponding Service Information Bulletin.
Only if the above situation does not apply, the BMW software solution is then:
Covered under the terms of the BMW New Vehicle Limited Warranty for Passenger Cars and Light Trucks or the BMW Certified Pre-Owned Program as described below.
| Defect Code: | 6512580200 | Head Unit High HU-H (Navi Professional) software error/internal device fault |
Refer to AIR for the corresponding flat rate unit (FRU) allowances.
| Labor Operation | Description | Labor Allowance |
|---|---|---|
| 00 00 006 | Performing vehicle test (with vehicle diagnosis system - checking faults) (Main work) | Refer to AIR |
| Or: | ||
| 00 00 556 | Performing vehicle test (with vehicle diagnosis system - checking faults) (Plus work) | Refer to AIR |
| And: | ||
| 61 21 528 | Support voltage of the vehicle electrical system/recharge vehicle electrical system battery | Refer to AIR |
| And, as necessary: | ||
| 65 10009* | Troubleshooting in the radio (audio) (Work time) | WT |
| Or | ||
| 00 58 500* | Diagnosis Worktime Flat Rate (See below) | 2 FRU |
| And | ||
| 61 00 730 | Programming/encoding control unit(s) | Refer to AIR |
If you are using a Main labor code for another repair, use the Plus code labor operation 00 00 556 instead of 00 00 006, or exclude (including 61 21 528) when the Vehicle Test is included in another repair.
Work time labor operation codes 65 10 009 and 00 58 500 are not considered a Main labor operations.
*Based on which one applies to your center, please refer to SI B01 01 20 or B01 07 20 for the applicable procedure for documenting, claiming, and explaining, on the RO and in the claim comments, your diagnosis work time (WT), job/repair work time (WT), and the vehicle repairs your center performed, unless otherwise required by State law.
PROGRAMMING AND ENCODING - VEHICLE CONTROL UNITS (RO AND CLAIM COMMENTS REQUIRED)
This procedure automatically reprograms and encodes any vehicle control modules that do not have the latest software I-level.
If one or more control modules fail during the reprogramming procedure, claim the required consequential repair work procedures to address this issue (including performing the IRAP Control Unit Recovery first as required, refer to the SIB in AIR) under the Defect Code in this bulletin with the labor operations in AIR that apply.
Please explain the additional work procedures that were performed (The why and the what) on the repair order and in the claim comments.
For covered repairs that address control module failures that occurred prior to performing this reprogramming procedure, claim this work with the Defect Code and labor operations (including diagnosis that applies*) in AIR that apply.
FEEDBACK REGARDING THIS BULLETIN
| Technical Feedback | To submit feedback for the technical topics of this bulletin: Submit your feedback in the rating box at the top of this bulletin |
| Warranty Feedback | To submit feedback for the CLAIMS section of this bulletin: Submit an IDS ticket to the Warranty Department, or use the chat available in the Warranty Documentation Portal |
| Parts Feedback | To submit feedback for the PARTS section of this bulletin: Submit an IDS ticket to the Parts Department |