Entry-EVO Head Unit Intermittently Does Not Start (SI B65 15 17)

Publication date: 2017-10-01
Reference number: SI B65 15 17

ENTRY-EVO HEAD UNIT INTERMITTENTLY DOES NOT START

TECHNICAL SERVICE BULLETIN

Reference Number(s): SI B65 15 17, Date of Issue: October 2017

BMW:

F22 (2 Series Coupe); F23 (2 Series Convertible); F30 (3 Series Sedan); F31 (3 Series Sport Wagon); F32 (4 Series Coupe); F33 (4 Series Convertible); F34 (3 Series Gran Turismo); F36 (4 Series Gran Coupe); F48 (X1 sDrive 28i or xDrive 28i); F80 (M3 Sedan); F82 (M4 Coupe); F83 (M4 Convertible); G30 (5 Series Sedan); Produced from 11/01/16 through 10/31/17; Equipped with SA0663-Radio Professional or SA0606-Navigation Business Option

GROUP:

Audio, Navigation, Information, Safety Systems

SITUATION

The Head Unit (Entry-Evo), sporadically, does not turn on when the vehicle is turned on.

After the head unit goes into sleep mode, and then the vehicle is restarted, normal function returns.

CAUSE

Software error in the head unit.

CORRECTION

Reprogram and code the vehicle with ISTA 4.08.1x.

PROCEDURE

For conditions that are similar to the situation described:

Check voltage supply and wiring by performing diagnosis with the latest version of ISTA, working through the corresponding test module
Program the vehicle using ISTA 4.08.1x or higher.

Model	Target integration level
All affected	17-11-510 or higher

NOTE: Until the release of ISTA 4.08.1X, if escalation is required, contact technical support via PuMA.

Note that ISTA will automatically reprogram and code all programmable control modules that do not have the latest software.

Always connect a BMW-approved battery charger/power supply (SI B04 23 10 ).

For information on programming and coding with ISTA, refer to CenterNet/TIS/Technical Documentation/Diagnostics and Programming/Programming Documentation.

WARRANTY INFORMATION

Covered under the terms of the BMW New Vehicle Limited Warranty for Passenger Cars and Light Trucks or the BMW Certified Pre-Owned Program.

Defect Code:

6512680200

Labor Operation:	Labor Allowance:	Description:
00 00 006	Refer to KSD2	Performing "vehicle test" (with vehicle diagnosis system - checking faults) (Main work)
Or:
00 00 556	Refer to KSD2	Performing "vehicle test" (with vehicle diagnosis system - checking faults) (Plus work)
And:
61 21 528	Refer to KSD2	Connect an approved battery charger/power supply (indicated in KSD2 as "Charging battery")
And, as necessary:
61 00 006	Work time (WT)	Performing vehicle diagnosis - test module
And:
61 00 730	Refer to KSD2	Programming/encoding control unit(s)

If you are using a Main labor code for another repair, use the Plus code labor operation 00 00 556 instead.

Refer to KSD2 for the corresponding flat rate unit (FRU) allowances.

Work time labor operation code 61 00 006 is not considered a Main labor operation; however, it does require an individual punch time and an explanation on the repair order and in the claim comments section.

Vehicle Programming and Coding

When ISTA/P automatically reprograms and codes all the vehicle's control modules that "currently do not have" the latest software and if one or more control module failures occur "during" this programming procedure:

Please claim this "consequential" control module-related repair work under the defect code listed in this bulletin with the applicable KSD2/AIR labor operations.

Other Repairs

Control module failures that occurred "prior" to performing this programming procedure:

When "covered" under an applicable limited warranty, claim this control module-related repair work using the applicable defect code and labor operations in KSD2/AIR.