BMW Group WARRANTYAPP Procedure And Technician Administrative Payments (SI B01 01 23)

Publication date: 2024-07-31
Reference number: SI B01 01 23

BMW GROUP WARRANTYAPP PROCEDURE AND TECHNICIAN ADMINISTRATIVE PAYMENTS

SERVICE CAMPAIGN BULLETIN

Reference Number(s): SI B01 01 23, Date of Issue: February 27, 2025

BMW:	All Models

Superceded Bulletin(s): SI B01 01 23, Date of Issue: January 01, 2024

SERVICE INFORMATION

This Service Information bulletin (Revision 03) supersedes SI B01 01 23 dated January 2024

What's New:

The Situation, Correction, and the Claim Information sections have been updated.

SITUATION

The BMW Group WarrantyApp offers the following features:

Picture Documentation (PD)
Warranty Workflows (WF)
Access to vehicle-specific media history via the search function
Parts Replacement Manual
Digital Core Return
Emission Portal Access (Coming Soon, Q3 2025)
Wheel Lock Detection/Identification (Coming Q2 2025)

The PD feature can be used for all types of repairs: claim submissions, customer pay and/or internal.

For limited warranty, goodwill and program repairs, PD will support the technicians repair order documentation and is not a form of approval for warranty repairs from BMW NA.

NOTE: Picture Documentation is not required for repairs/services covered under the BMW Maintenance Program.

A WF will either approve or deny warranty coverage as result of the submitted workflow.

Completing WF and specific PD cases will be required as part of the repair order documentation process for applicable clams under the BMW limited warranties, other coverages, and programs including dSa/Regional Goodwill.

Some PD categories and WFs will require in-app shop foremen or other responsible center management employee approval before work is carried out by utilizing in-app workflows and notifications. For PD, this will eliminate the need for shop foremen or other responsible center management employee approval and a signature on the RO.

Whether a PD or WF requires in-app shop foreman or other responsible center management employee approval or not will be indicated after the PD case or WF is submitted by the technician. It will also be indicated on the PD and WF lists that are published as an addendum with the monthly TC list.

In the unlikely event that a PD category or a WF covers a component that is also listed for TeileClearing, TC takes precedence, and this bulletin does not apply. Please be aware that most TC listed components are model-specific, while most picture documentation categories are not.

In the event a required PD category applies to an add-on repair or a consequential damage category, it must be documented as either an add-on repair or consequential damage repair.

Using the app to submit any inappropriate, profane, defamatory, infringing, obscene, indecent, or unlawful images, videos, or other material or information is strictly prohibited.

CAUSE

For applicable claim submissions, the WarrantyApp allows your center to provide media content to the BMW Warranty and Engineering departments that will help in identifying the cause of defects in materials and workmanship.

CORRECTION

All required Picture Documentation and visible add-on repair authorizations must be digitally processed through the WarrantyApp prior to the time of repair and/or a part replacement. These are eligible for the 1 FRU compensation unless an alternate procedure applies.

Warranty defines a visible defect as seen by the naked eye/visible when a photo is taken.

Examples of visible defects:

Leaking Components
Upholstery/Trim defects

Examples of non-visible defects (Photos Not Required):

Illuminated Check Engine Light or Other Warning Indicators
Check control Messages
Engine or Drivetrain Noises

Noises are not defects-Noises are symptoms of defects.

For each applicable claim-related repair line item, productive technicians that perform the picture documentation or warranty workflow procedure using the app will be eligible for a one (1) Flat Rate Unit (FRU) administrative payment as listed below:

Procedure	Applicable Categories	Administrative Payment
Required picture documentation: Warranty Workflows with or without shop foremen or other responsible center management employee approval required	All required categories listed as "reimbursable" on the Picture Documentation list.	YES
Required picture documentation	Visible add-on repair(s)	YES
Required picture documentation	Consequential damage, ELITE shop sign-off	NO
Optional picture documentation	Non-visible Add-on repairs, noteworthy Vehicle Condition, Miscellaneous, Internal Foreman Review Required	NO

For additional policy information regarding optional Add-On Signoffs, please review Section 5 Page 15 in the WPPM.

The administrative payment is in addition to the corresponding repair order's claim submission line-item flat rate labor operation codes that are being invoiced for diagnosing and repairing the vehicle under BMW limited warranties, goodwill and coverage programs.

PROCEDURE

If necessary, please refer to the attachment to scan and download the app.

For the installation and user guide information, refer to the Warranty Picture Documentation folder that is in the Warranty Documentation Portal.

USING THE BMW GROUP WARRANTYAPP

Unless otherwise specified, only one (1) picture or video (when required) is sufficient to document a defect or issue.

For larger components, we recommend a minimum of two (2) pictures or videos as follows:

Complete component (wide scale) view, and a
Area-specific detail (close-up scale) view of the defect or issue.

COMMENTS AND/OR ANNOTATIONS

In addition to the captured media, inserting comments and/or annotations are not required unless otherwise specified. However, this addition information is helpful in supporting your claim submission.

BMW GROUP WARRANTYAPP WORKFLOW NOTIFICATIONS

Until further notice, one of the following messages will display in the mobile app to communicate to your center the results of your workflow:

Results:	The replacement of the component is covered under warranty. Subject to claim review/part inspection."
Or:
Results:	The replacement of the component is not covered under warranty. Please consult with your foreman before proceeding."

In the in the mobile app's Web Application and in the Workflow Status View, a simple "Accepted" or "Rejected" message will be shown.

PARTS INFORMATION

As applicable, obtain and confirm the part numbers for your specific vehicle by entering the chassis number in either ETK or AIR which considers specific equipment and/or options.

CLAIM INFORMATION

When a qualifying PD or WF is performed in conjunction with a covered repair, the corresponding technician administrative payment is covered under the terms of the BMW New Vehicle Limited Warranty for Passenger Cars and Light Trucks, or the BMW coverage program that applies, including DSA/Regional Goodwill.

Repair Code:

MG SG XX XX XX

Claim with the Defect Code "number" that applies to the work that necessitated a WarrantyApp procedure to be performed

In addition to the applicable diagnosis and repair flat rate labor operation codes

Labor Operation	Description (Associated Work)	Labor Allowance
00 58 999	Lump-sum fee for photo documentation*	1 FRU

(*) Unless the specific repair action provides an alternate flat rate labor operation code to use and submit for performing this work procedure instead.

CLAIM REPAIR COMMENTS

Unless otherwise required by State law, in the RO technician notes and the claim comments, please reference the submitted "PD" or "WF" (For example: PD submitted or WF submitted).

The Warranty Department reviews all required cases to ensure that the Picture Documentation requirement is being followed.

Claims without the required clear Picture Documentation will be subject to review and possible debit.

In the unlikely event the WarrantyApp is unavailable, the PD/WF requirement will be waived. Please retain supporting documentation of the error for claim submission related inquiries.

FEEDBACK REGARDING THIS BULLETIN

Technical Feedback	To submit feedback for the technical topics of this bulletin: Submit your feedback in the rating box at the top of this bulletin
Warranty Feedback	To submit feedback for the CLAIMS section of this bulletin: Submit an IDS ticket to the Warranty Department, or use the chat available in the Warranty Documentation Portal
Parts Feedback	To submit feedback for the PARTS section of this bulletin: Submit an IDS ticket to the Parts Department

Supporting Materials

picture_as_pdf B010123 App Scan Codes (01_2023).pdf

Attachment to SI B01 01 23 (01/2023)