CBS Engine Oil Service Task: New BMW Vehicles In Inventory/In (SI B01 10 15)

CBS ENGINE OIL SERVICE TASK: NEW BMW VEHICLES IN INVENTORY/IN

TECHNICAL SERVICE BULLETIN

SITUATION

Either as result of a delivery delay and/or because of remaining in your center's inventory for a prolonged period of time, a small number of "new" vehicles "time-out" a good portion of the first engine oil service's "time-interval" prior to their delivery to the first owner.

As a result, it may become necessary to perform an engine oil service while a new vehicle is in inventory or soon after retail delivery, because the engine oil maintenance service task now shows "Due."

To help improve this situation and increase customer satisfaction, this bulletin provides an engine oil service task "alternative claiming procedure" for "new" in-stock vehicles when it qualifies to be performed based on the "60-day Bundling" procedure outlined SI B01 06 13  .

PROCEDURE

Effective with repair/claim dates on or after June 8, 2015, if a new vehicle in your center's inventory:

• Has no in-service date  established in the DCSnet Warranty Vehicle Inquiry, and the
• Vehicle's odometer has less than 300 accumulated miles  , and the
• Engine oil service task qualifies  to be performed based on the "60-day Bundling" procedure

Perform the service, reset the CBS data, and submit your claim as outlined in the Warranty Information section.

Engine oil services performed on new in-stock vehicles prior to the "effective date" above are not eligible for reimbursement.

PARTS INFORMATION

Please refer to the Electronic Parts Catalog (EPC/ETK) using the vehicle's VIN to locate the replacement part numbers, and the BMW Chemical Program for approved replacement fluids.

Your center's standard BMW Maintenance Program (MP) part pricing and reimbursement rate applies.

WARRANTY INFORMATION

For qualifying new vehicles in your inventory, reimbursement for the procedure outlined above will be via normal claim entry utilizing the following information:

And:

The vendor code is the letters "D" and "I."

Refer to KSD2 for the corresponding flat rate unit (FRU) allowances.