Front And/Or Rear Safety Belt Twisted (SI B72 04 24)

FRONT AND/OR REAR SAFETY BELT TWISTED

SERVICE CAMPAIGN BULLETIN

SERVICE INFORMATION

This Service Information Bulletin replaces SI B72 24 23 dated December 2023. 

What's New  :

• Models added

SITUATION

The safety belt buckles at the front seat outer locations are facing the wrong way due to the belt being twisted behind the B-pillar cover.

In the photo, the buckle is pointing outwards (arrow).

The safety belt buckles at the rear seat outer locations are facing the wrong way due to the belt being twisted behind the C-pillar cover.

In the photo, the buckle is pointing outwards.

CAUSE

The safety belt is designed to allow for greater comfort against the neck on shorter passengers. It thereby does not utilize guides on the safety belt between the B/C-pillar trim and the retractor.

It is possible for the belt to enter the area between the open space between the B/C-Pillar trim and the seat belt retractor in a twisted condition.

The problem can occur on either side of the front or rear seat if the safety belt is allowed to retract un-controlled.

CORRECTION

Correct the twist by slowly and gently pulling the safety belt all the way out of its retractor. At the top of belt guide, twist the belt to remove the unwanted twist behind B/C-pillar cover. Guide the belt back up to the automatic reel.

See videos below.

Instruct the customer on how to guide the safety belt to avoid twisting.

PROCEDURE

To correct the twist in the FRONT  safety belt:

1. Pull the safety belt all the way out of its retractor.
2. Reach up to the top of belt guide and twist the safety belt to remove the unwanted twist behind the B-pillar cover.
3. Guide the safety belt back up to the automatic reel. The safety belt buckle should be pointing towards the interior of the vehicle.

See attached video BV720124 Removing twist from front safety belt. 

To correct the twist in the REAR  safety belt:

1. Pull the safety belt all the way out of its retractor.
2. Reach up to the top of belt guide and twist the safety belt to remove the unwanted twist behind C-pillar cover.
3. Guide the safety belt back up to the automatic reel. The safety belt buckle should appear as shown, pointing towards the interior of the vehicle.

See attached video BV72 01 23 Removing twist from G09 rear safety belt. 

To prevent this from happening, reference the owner's manual for unfastening the safety belt:

1. Hold the "seat" (per owner's manual) belt firmly.
2. Press the red button on the seat belt buckle.
3. Guide the seat belt back up to the automatic reel. 

PARTS INFORMATION

Parts replacement is not needed and will not be covered by warranty.

CLAIM INFORMATION

This Service Information bulletin provides technical-related information.

FEEDBACK REGARDING THIS BULLETIN

Technical Feedback	To submit feedback for the technical topic of this bulletin: Submit your feedback in the rating box at the top of this bulletin
Warranty Feedback	To submit feedback for the CLAIMS section of this bulletin: Submit an IDS ticket to the Warranty Department, or use the chat available in the Warranty Documentation Portal
Parts Feedback	To submit feedback for the PARTS section of this bulletin: Submit an IDS ticket to the Parts Department

BV72 01 23 Removing twist from G09 rear safety belt. 

BV720124 Removing twist from front safety belt. 

Supporting Materials

Videos

72 01 23 

72 01 24