90 Instrument Cluster: Warning "Instrument Cluster: Fault. Limited Warning Messages. Please Contact Workshop" B200096 (GROUP 90, NO. 24-99)

WARNING: This page is about the A4 Quattro Premium, 2.0L Eng VIN A, which is a different variant/trim than selected.

Publication date: 2024-06-03
Reference number: GROUP 90, NO. 24-99
Supersedes refnos: 2069331/1, 2069331/2, 2069331/3, 2069331/4, GROUP 90, NO. 23-59, GROUP 90, NO. 23-98, GROUP 90, NO. 24-86

90 INSTRUMENT CLUSTER: WARNING "INSTRUMENT CLUSTER: FAULT. LIMITED WARNING MESSAGES. PLEASE CONTACT WORKSHOP" B200096

TECHNICAL SERVICE BULLETIN

Reference Number(s): GROUP 90, NO. 24-99 (2069331/4), Date of Issue: June 03, 2024

AUDI:

2019, 2021-2023 e-tron; 2020-2023 e-tron Sportback; 2020-2024 A4, A4 allroad, and S4; 2021 A8 e quattro; 2021-2022 A7 e quattro; 2021-2024 A5, A5 Cabriolet, A5 Sportback, S5, S5 Cabriolet, S5 Sportback, RS 5, RS 5 Sportback, A6, S6, RS 6 Avant, A7, S7, RS 7, A8, S8, Q5, Q5 e quattro, SQ5, SQ5 Sportback, Q7, SQ7, Q8, SQ8, and RS Q8; 2022-2024 A3, S3, RS 3, etron GT, and RS e-tron GT; 2023-2024 Q8 e-tron, Q8 Sportback e-tron, SQ8 e-tron, and SQ8 e-tron Sportback

GROUP:

90 - Instruments

Superceded Bulletin(s): GROUP 90, NO. 24-86, Date of Issue: May 07, 2024

SERVICE INFORMATION

90 24 99 2069331/4 June 3, 2024. Supersedes Technical Service Bulletin Group 90 number 24-86 dated May 7, 2024, for reasons listed below.

APPLICABLE MODELS AND YEARS

Model(s)	Year	VIN Range	Vehicle-Specific Equipment
e-tron	2019 2021 - 2023	All	Not Applicable
e-tron Sportback	2020 - 2023
A4, A4 allroad, and S4	2020 - 2024
A8 e quattro	2021
A7 e quattro	2021 - 2022
A5, A5 Cabriolet, A5 Sportback, S5, S5 Cabriolet, S5 Sportback, RS 5, RS 5 Sportback, A6, S6, RS 6 Avant, A7, S7, RS 7, A8, S8, Q5, Q5 e quattro, SQ5, SQ5 Sportback, Q7, SQ7, Q8, SQ8, and RS Q8	2021 - 2024
A3, S3, RS 3, etron GT, and RS e-tron GT	2022 - 2024
Q8 e-tron, Q8 Sportback e-tron, SQ8 e-tron, and SQ8 e-tron Sportback	2023 - 2024

CONDITION

REVISION HISTORY

Revision	Date	Purpose
4	-	Revised Service (updated documentation path) Revised Warranty (updated warranty table)
3	05/07/2024	Revised Header (updated model years) Revised Warranty (updated labor operations)
2	12/06/2023	Revised Service (updated instructions) Revised Warranty (updated labor operations)

CUSTOMER STATES

The following message is displayed on the instrument cluster:

"Instrument cluster: fault. Limited warning messages. Please contact workshop".

Workshop findings:

The following DTC may be stored:

DTC B200096: Control Module Faulty (symptom 10485828).

TECHNICAL BACKGROUND

Internal hardware-related malfunction.

PRODUCTION SOLUTION

Optimized manufacturing process in production.

SERVICE

In your warranty claim notes document the production date of the instrument cluster. To do so:
1. Using Self Diagnosis: Select diagnostic address 17.
2. Use the control module OBD drop down and select Identification.
3. Click "show expanded identification".
4. Expand the "Fazit identification" and document "Day of manufacture".
Replace the Audi Virtual Cockpit -J285- according to the instructions of the ELSA repair manual.

WARRANTY

WARRANTY INFORMATION

Claim Type:	110 up to 48 Months/50,000 Miles. G10 for CPO Covered Vehicles - Verify Owner. If the vehicle is outside of any warranty, this Technical Service Bulletin is informational only.
Service Number:	9025
Damage Code:	0040
Labor Operations:	Remove and install/replace instrument cluster	9025 XXXX	See SRT with associated operations
	Self-diagnosis	0129 0050	See SRT with associated operations
Diagnostic Time:	GFF	0150 0060	Time stated on the diagnostic protocol (Max 100 TU)
	Road test prior to the service procedure	No allowance	0 TU
	Road test after the service procedure	No allowance	0 TU
Claim Comment:	As per TSB 2069331/4

All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures Manual. Claims are subject to review or audit by Audi Warranty.

REQUIRED PARTS AND TOOLS

Always check with your Parts Department and/or ETKA for the latest information and parts bulletins.

PARTS INFORMATION

Part Number	Part Description	Quantity
See ETKA	Fasteners, Bolts, Nuts, and Screws as needed per the Repair Manual	See ETKA/ELSA
See ETKA	Instrument Cluster	01

ADDITIONAL INFORMATION

All parts and service references provided in this TSB (2069331) are subject to change and/or removal.

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