91 MMI/MIB: Freezes Or Crashes And Restarts When Searching For A Contact In The Address Book (GROUP 91, NO. 23-59)
Reference number: GROUP 91, NO. 23-59
Supersedes refnos: 2036576, 2036576/1, 2036576/2, 2036576/3, 2036576/4, 2036576/5, 2036576/6, 2036576/7, GROUP 91, NO. 14-26, GROUP 91, NO. 14-28, GROUP 91, NO. 15-94, GROUP 91, NO. 16-28, GROUP 91, NO. 18-88, GROUP 91, NO. 20-65
91 MMI/MIB: FREEZES OR CRASHES AND RESTARTS WHEN SEARCHING FOR A CONTACT IN THE ADDRESS BOOK
TECHNICAL SERVICE BULLETIN
| AUDI: | 2009-2024 All Audi Vehicles |
| GROUP: | 91 - Radio, Telephone, Board Computer, Multi-Function Indicator (MFI) |
SERVICE INFORMATION
91 23 59 2036576/7 January 9, 2023. Supersedes Technical Service Bulletin Group 91 number 20-65 dated May 12, 2020, for reasons listed below.
| Model(s) | Year | VIN Range | Vehicle-Specific Equipment |
|---|---|---|---|
| All Audi Vehicles | 2009 - 2024 | All | With MMI/MIB |
CONDITION
| Revision | Date | Purpose |
|---|---|---|
| 7 | - | Revised header (Added new model years) Revised service (removed troubleshooting script (script is no longer supported)) |
| 6 | 05/12/2020 | Revised title Revised header (Added Model Years 2020 and 2021, added all Audi vehicles) Revised Condition (Applies to all MMI systems, not just MMI3G+) |
| 5 | 03/27/2018 | Revised header (Added Model Years 2018 and 2019) |
Customer states:
When a phone is connected to the vehicle via Bluetooth, one of the following conditions occurs when the user searches for a contact name in the MMI address book (by using the MMI control knob or the voice recognition system):
- The MMI screen goes blank then restarts.
- The MMI screen freezes for a few minutes then recovers.
TECHNICAL BACKGROUND
© 2023 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
This condition occurs because special characters (including symbols, emoticons, or map icons) are stored in the name field of a phonebook contact (Figure 1).
PRODUCTION SOLUTION
Not applicable.
SERVICE
- All phonebook contact fields (first name, last name, company, phone number, etc.) that have been transferred to the vehicle must be checked. If special characters are stored in any field, they must be removed. For additional information, see TSB 2026390: 91 Bluetooth - MMI freezes, streaming music skips, or voice recognition inoperable due to phonebook.
- Ask the customer to correct the entries in the phone and to also correct the entries in the source information from which the entries were obtained. If the phone is synchronized with other smartphone apps, Outlook, or with Gmail, changing the information only on the phone may not fix the issue permanently.
Replacement of the MMI main unit or of the telephone control unit will not fix the condition.
WARRANTY
This TSB is informational only and not applicable to any Audi warranty.
ADDITIONAL INFORMATION
The following Technical Service Bulletin may be necessary to complete this procedure:
- TSB 2026390, 91 Bluetooth - MMI freezes, streaming music skips, or voice recognition inoperable due to phonebook.
All parts and service references provided in this TSB (2036576) are subject to change and/or removal. Always check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2023 Audi of America, Inc. All rights reserved. The information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.