91 USB Interface: USB Socket Lose, Missing, Pushed In (GROUP 91, NO. 23-96)
Reference number: GROUP 91, NO. 23-96
Supersedes refnos: 2066315/1, 2066315/2, GROUP 91, NO. 22-87
91 USB INTERFACE: USB SOCKET LOSE, MISSING, PUSHED IN
TECHNICAL SERVICE BULLETIN
| AUDI: | 2021 A8 e quattro; 2021-2022 A7 e quattro; 2021-2024 A4, A4 allroad, S4, A5, A5 Cabriolet, A5 Sportback, S5, S5 Cabriolet, S5 Sportback, RS 5, RS 5 Sportback, A6, A6 allroad, S6, RS 6 Avant, A7, S7, RS 7, A8, S8, e-tron quattro, e-tron Sportback quattro, Q3, A7, SQ7, Q8, SQ8, and RS Q8; 2022-2024 A3, S3, RS 3, e-tron GT, RS e-tron GT; 2023-2024 e-tron S quattro |
| GROUP: | 91 - Radio, Telephone, Board Computer, Multi-Function Indicator (MFI) |
SERVICE INFORMATION
91 23 96 2066315/2 May 17, 2023. Supersedes Technical Service Bulletin Group 91 number 22-87 dated March 7, 2022, for reasons listed below.
| Model(s) | Year | VIN Range | Vehicle-Specific Equipment |
|---|---|---|---|
| A8 e quattro | 2021 | All | Not Applicable |
| A7 e quattro | 2021 - 2022 | ||
| A4, A4 allroad, S4, A5, A5 Cabriolet, A5 Sportback, S5, S5 Cabriolet, S5 Sportback, RS 5, RS 5 Sportback, A6, A6 allroad, S6, RS 6 Avant, A7, S7, RS 7, A8, S8, e-tron quattro, e-tron Sportback quattro, Q3, A7, SQ7, Q8, SQ8, and RS Q8 | 2021 - 2024 | ||
| A3, S3, RS 3, e-tron GT, RS e-tron GT | 2022 - 2024 | ||
| e-tron S quattro | 2023 - 2024 |
CONDITION
| Revision | Date | Purpose |
|---|---|---|
| 2 | - | Revised header (Add Model Year) |
| 1 | 03/07/2022 | Initial publication |
Customer states:
- There is no media playback via USB.
- The USB drive is not recognized.
- Cell phone is not recognized via USB.
- Cell phone is not charging via USB.
- Apple CarPlay/AndroidAuto is not working via USB.
Workshop findings:
- One or both of the USB sockets in the USB interface assembly is either loose or pushed back into the housing.
- One or both of the USB sockets in the USB interface assembly is sheared off the Printed Circuit Board (PCB) (Figure 1).
TECHNICAL BACKGROUND
The USB sockets can shear off the PCB:
- If the USB connector is improperly inserted into the USB socket (for example, at an angle).
- If excessive force is applied when inserting the USB connector into the socket.
- If a non-USB-standard compliant USB connector or cable is used (e.g. low quality cables that are available online might not be USB-standard compliant in regards to connector size and damage the USB socket).
- Certain "prank" (USB-killer) devices can destroy the internal electronics of the USB interface.
PRODUCTION SOLUTION
Not Applicable
SERVICE
The USB interface will need to be replaced to restore function.
However, as this claim is caused by external influence and/or misuse, it is not applicable to Audi Warranty.
WARRANTY
This TSB is informational only and not applicable to any Audi warranty.
REQUIRED PARTS AND TOOLS
Always check with your Parts Department and/or ETKA for the latest information and parts bulletins.
| Part Number | Part Description | Quantity |
|---|---|---|
| See ETKA | Fasteners, Bolts, Nuts, and Screws as needed per the Repair Manual | See ETKA/ELSA |
| See ETKA | USB Interface | 01 |
ADDITIONAL INFORMATION
All parts and service references provided in this TSB (2066315) are subject to change and/or removal.
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