94 Service Info: Documenting Visual Complaints Regarding Headlights And Tail Lights (GROUP 94, NO. 25-86)

94 SERVICE INFO: DOCUMENTING VISUAL COMPLAINTS REGARDING HEADLIGHTS AND TAIL LIGHTS

TECHNICAL SERVICE BULLETIN

SERVICE INFORMATION

94 25 86 2061922/4 April 14, 2025. Supersedes Technical Service Bulletin Group 94 number 23-65 dated June 8, 2023, for reasons listed below.

Model(s)	Year	VIN Range	Vehicle-Specific Equipment
All Audi Vehicles	2020 - 2025	All	Not Applicable

CONDITION

Revision	Date	Purpose
4	-	Revised header (adjusted model years) Revised Technical Background  (Update verbiage and photos) Revised Service  (Updated verbiage)
3	06/08/2023	Revised header (Added Model/Model Years) Revised Warranty  (Adjusted claim PIDs and damage codes)
2	5/09/2023	Revised header (Added Model/Model Years) Revised Technical Background  (Modified verbiage)

Customer states: 

This service info only applies if a visual issue relating to headlights or taillights was established and external influences can be ruled out  .

The customer statement can be reproduced; the issue must be documented with three  photos for the purposes of reproducibility and product monitoring.

TECHNICAL BACKGROUND 1

Rules for creating correct photo documentation: 

• For all visual complaints, please attach three relevant photos of the complaint to DOC-IT.
• The photos must be taken with the headlights/taillights installed in the vehicle.
• The outside of the headlight or taillight cover must be cleaned to remove insects, dust, etc.
• The outside of the headlight or taillight cover must be dry.
• When taking the guidance photo, the camera should be approximately 100 cm from the headlight/taillight.
• The camera must be at the same height as the affected headlight/taillight to take the best possible photo for an objective assessment.
• Do not send identical photos twice!

The first photo should show the entire affected component; the area relevant to the complaint should be marked with an arrow. This is for guidance. 

For visual concerns related to headlight or taillight submitted under warranty, we ask that defect flags and photos be used to identify and document the visual concern or defect. Photos should be uploaded to DOC-IT in case they are needed during the review.

Defect flags can be found in the attachment tab of this TSB. These can be printed and used as needed. 

Figures 1-6 are examples of the photos needed per lamp replacement due to visual defects.

The third photo must be taken after removing the affected component. In this case, the label with the part number and production date must be photographed. 

PRODUCTION SOLUTION

Not applicable.

SERVICE

This service info only applies if a visual issue relating to headlights or taillights was established and external influences can be ruled out. A TAC case is therefore not necessary. 

Any other TSB which applies to remedy this issue takes priority and must be processed accordingly.

This service info must not be used for billing. Use the part causing damage (see warranty accounting instructions) or a relevant TSB. 

When billing, please always attach photos that clearly show the complaint to DOC-IT. To ensure a reference to the vehicle, the image/video must:

• Include the VIN and date.
• Must not be edited.
• Should be in focus and taken with sufficient light. A high resolution is not necessary.

If appropriate, please mark the location of the problem so that parts analysis has a clear reference to the complaint. Please ensure that the photo documentation does not show any people and/or face, license plates, or customer data.

WARRANTY

This service info must not be used for billing. Use the part causing damage or a relevant TSB. 

If you are billing AUDI AG/the importer according to the warranty guidelines, please note the following accounting instructions 

Use the following service numbers (PID) and damage codes according to the listed concerns: 

PID: 

• 9415 Headlight
• 9431 Taillights

Damage codes 

• 10 For stress cracks on the headlight or taillight cover.
• 15 Scratches or other surface imperfections on the outside or inside of the headlight or taillight cover.
• 30 For foreign objects on the inside of the headlight or taillight.
• 31 For discoloration of the lighting elements of the headlight or taillight.
• 34 For coating forming on the outside or inside of the headlight or taillight.
• 45 For delamination on the headlight or taillight cover.
• 50 For moisture buildup on the inside of the headlight or taillight.

ADDITIONAL INFORMATION

The following Technical Service Bulletin(s) will be necessary to complete this procedure:

• TSB 2012749, 94 Exterior lights, moisture accumulation  .
• TSB 2058420, 94 Tail light or front indicator in bumper is cracked, broken, leaks, or does not work  .

All part and service references provided in this TSB (2061922  ) are subject to change and/or removal. Always check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.

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