90 AUDI Virtual Cockpit: Display Of The Gauges Is Faulty (GROUP 90, NO. 24-58)
Reference number: GROUP 90, NO. 24-58
Supersedes refnos: (2075217/1), 2075217/2, GROUP 90, NO. 24-28
90 AUDI VIRTUAL COCKPIT: DISPLAY OF THE GAUGES IS FAULTY
TECHNICAL SERVICE BULLETIN
| AUDI: | 2019-2025 Q3; 2019, 2021-2023 e-tron; 2021-2023 e-tron Sportback; 2021-2025 A4, A4 allroad, S4, A5 Sportback, S5 Sportback, RS 5 Sportback, A6, A6 allroad, S6, RS 6 Avant, A7, 57, RS 7, A8, 58, Q7, SQ7, Q8, SQ8, and RS Q8; 2021-2024 A5, A5 Cabriolet, S5, S5 Cabriolet, RS 5; 2021-2023 TT, TTS, and TT Roadster; 2021-2022 A7 e quattro, and TT RS; 2021 A8 e quattro; 2022-2025 A3, S3, e-tron GT, and RS e-tron GT; 2022-2024 RS 3; 2024-2025 Q8 e-tron, Q8 Sportback e-tron, Q8 e t-tron, and SQ8 Sportback e-tron |
| GROUP: | 90 - Instruments |
SERVICE INFORMATION
90 24 58 2075217/2 December 17, 2024. Supersedes Technical Service Bulletin Group 90 number 24-28 dated September 16, 2024, for reasons listed below.
| Model(s) | Year | VIN Range | Vehicle-Specific Equipment |
|---|---|---|---|
| Q3 | 2019 - 2025 | All | Not Applicable |
| e-tron | 2019 2021 - 2023 | ||
| e-tron Sportback | 2021 - 2023 | ||
| A4, A4 allroad, S4, A5 Sportback, S5 Sportback, RS 5 Sportback, A6, A6 allroad, S6, RS 6 Avant, A7, 57, RS 7, A8, 58, Q7, SQ7, Q8, SQ8, and RS Q8 | 2021 - 2025 | ||
| A5, A5 Cabriolet, S5, S5 Cabriolet, RS 5 | 2021 - 2024 | ||
| TT, TTS, and TT Roadster | 2021 - 2023 | ||
| A7 e quattro, and TT RS | 2021-2022 | ||
| A8 e quattro | 2021 | ||
| A3, S3, e-tron GT, and RS e-tron GT | 2022 - 2025 | ||
| RS 3 | 2022 - 2024 | ||
| Q8 e-tron, Q8 Sportback e-tron, Q8 e t-tron, and SQ8 Sportback e-tron |
2024 - 2025 |
CONDITION
| Revision | Date | Purpose |
|---|---|---|
| 2 | - | Revised header (Add Model) |
| 1 | 09/16/2024 | Initial publication |
Customer states:
The gauges displayed in the Audi virtual cockpit are faulty.
The following images show possible examples of the concern:
TECHNICAL BACKGROUND 1
Hardware issue in Audi virtual cockpit.
PRODUCTION SOLUTION
Optimized hardware in Audi virtual cockpit was implemented on 10/01/2024 (production date of Audi virtual cockpit).
SERVICE
- Attach a photo of the customer concern to DOC-IT, ensure the VIN and date are visible in photo.
- In your warranty claim notes document the production date of the instrument cluster. To do so:
- Using Self Diagnosis: Select diagnostic address 17.
- Use the control module OBD drop down and select Identification.
- Click "show expanded identification".
- Expand the "Fazit identification" and document "Day of manufacture".
- If the production date is BEFORE 10/01/2024 this TSB applies.
- Replace the Audi Virtual Cockpit -J285- according to the instructions of the ELSA repair manual.
WARRANTY
| Claim Type: | If the vehicle is outside of any warranty, this Technical Service Bulletin is informational only. | ||
| Service Number: | 9025 | ||
| Damage Code: | 0040 | ||
| Labor Operations: | Remove and install/replace instrument cluster | 9025 XXXX | See SRT with associated operations |
| Self-diagnosis | 0129 0050 | See SRT with associated operations | |
| GFF | 0150 0060 | Time stated on the diagnostic protocol | |
| Claim Comment: | As per TSB 2075217/1 | ||
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures Manual . Claims are subject to review or audit by Audi Warranty.
REQUIRED PARTS AND TOOLS
| Part Number | Part Description | Quantity |
|---|---|---|
| See ETKA | Fasteners, Bolts, Nuts, and Screws as needed per the Repair Manual | See ETKA/ELSA |
| See ETKA | Instrument cluster | 01 |
ADDITIONAL INFORMATION
All parts and service references provided in this TSB (2075217 ) are subject to change and/or removal.
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