90 Scratches Or Coating On Cover Of Instrument Cluster Or Particles Inside The Housing (GROUP 90, NO. 24-87)
Reference number: GROUP 90, NO. 24-87
Supersedes refnos: 2073747/1, 2073747/2, GROUP 90, NO. 24-85
90 SCRATCHES OR COATING ON COVER OF INSTRUMENT CLUSTER OR PARTICLES INSIDE THE HOUSING
TECHNICAL SERVICE BULLETIN
| AUDI: | 2015-2025 All Audi Vehicles |
| GROUP: | 90 - Instruments |
SERVICE INFORMATION
90 24 87 2073747/2 May 10, 2024. Supersedes Technical Service Bulletin Group 90 number 24-85 dated April 22, 2024, for reasons listed below.
| Model(s) | Year | VIN Range | Vehicle-Specific Equipment |
|---|---|---|---|
| All Audi Vehicles | 2015 - 2025 | All | Not Applicable |
CONDITION
| Revision | Date | Purpose |
|---|---|---|
| 2 | - | Revised Warranty (Updated warranty table) |
| 1 | 04/22/2024 | Initial publication |
Customer states:
There are scratches, or a coating/film on the display lens of the instrument cluster, or particles in the housing.
TECHNICAL BACKGROUND
- Scratches
Despite careful handling during production at the supplier and at the factory, the display lens for the instrument cluster may occasionally be scratched.
- Coating/Film
During the production of the instrument cluster, a protective film or cover is applied to the display lens which remains on the instrument cluster until the handover inspection. In this time period, a coating (grey haze) may form on the display lens due to vapors from the material used. In certain lighting conditions, the coating appears to be on the inside of the display lens.
- Particles
For technical reasons, it is not possible to hermetically seal the instrument cluster to stop the ingress of dust and dirt particles. For example, ventilation openings are required for heat dissipation as well as openings for controls to pass through. Small particles can enter inside of the instrument cluster housing through these openings, such as when operating in a dusty environment or when cleaning with compressed air.
PRODUCTION SOLUTION
Not applicable.
SERVICE
Visual complaints of the instrument cluster must always be documented with photographs and attached to DOC-IT.
- Scratches
There is currently no way to remove scratches by polishing without causing permanent damage (dulling or scoring the surface). If scratches are found on the display cover during the handover inspection, the instrument cluster must be replaced.
NOTE: Warranty claims will only be accepted for instrument clusters with scratches that have a mileage of less than 621 miles, which must be proven with a photo that also includes the scratches.- Instrument clusters with a mileage higher than 621 miles will be charged back.
- Coating/film
The coating must be removed using a mixture of water and regular household detergent. To do this, spray the display cover with the detergent mixture while installed and wipe it carefully with a soft, clean cloth. Ensure that the surface is not scratched when you do this.
The use of other cleaning products is not permitted. In particular, cleaning products containing alcohol, isopropanol or similar are not suitable and must not be used.
Even if the coating appears to be on the inside of the cover, it must be cleaned with detergent solution.
NOTE: Instrument clusters that have been replaced due to a coating on the cover glass will be charged back as part of the repair process. - Particles
Particles that have penetrated the instrument cluster cannot be removed, as it must not be opened in the field (invalidates warranty). If particles are found behind the cover during the handover inspection, the instrument cluster must be replaced.
- Instrument clusters replaced with a mileage higher than 621 miles will be charged back.
WARRANTY
| Claim Type: |
|
||
| Service Number: | 9025 | ||
| Damage Code: | 0030 | ||
| Labor Operations: | Remove and install/replace instrument cluster | 9025 19XX 9025 55XX |
See SRT with associated operations |
| Clean instrument cluster (If coating/grey haze formed) | 9025 2999 | 20 TU | |
| Diagnostic Time: | GFF | 0150 0060 | Time according to diagnostic log (Max 100 TU) |
| Charge Battery | 2706 8950 | See SRT with associated operations | |
| Road test prior to the service procedure | No allowance | 0 TU | |
| Road test after the service procedure | No allowance | 0 TU | |
| Claim Comment: | As per TSB 2073747/1 | ||
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures Manual . Claims are subject to review or audit by Audi Warranty.
REQUIRED PARTS AND TOOLS
Delete if not required.
ADDITIONAL INFORMATION
All part and service references provided in this TSB (2073747 ) are subject to change and/or removal. Always check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
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