90 Instrument Cluster Driver Information System Display Is Blank (GROUP 90, NO. 23-35)

WARNING: This page is about the A4 Quattro Premium, 2.0L Eng VIN A, which is a different variant/trim than selected.

Publication date: 2023-08-08
Reference number: GROUP 90, NO. 23-35
Supersedes refnos: 2063913, 2063913/1, 2063913/2, 2063913/3, 2063913/4, 2063913/5, 2063913/6, GROUP 90, NO. 21-09, GROUP 90, NO. 21-11, GROUP 90, NO. 21-16, GROUP 90, NO. 23-27, GROUP 90, NO. 23-33

90 INSTRUMENT CLUSTER DRIVER INFORMATION SYSTEM DISPLAY IS BLANK

TECHNICAL SERVICE BULLETIN

Reference Number(s): GROUP 90, NO. 23-35 (2063913/6), Date of Issue: August 08, 2023

AUDI:	2021 A4, A4 allroad, and S4, A5, A5 Cabriolet, A5 Sportback, S5, S5 Cabriolet, S5 Sporback
GROUP:	90 - Instruments

Superceded Bulletin(s): GROUP 90, NO. 23-33, Date of Issue: July 25, 2023

SERVICE INFORMATION

90 23 35 2063913/6 August 8, 2023. Supersedes Technical Service Bulletin Group 90 number 23-33 dated July 25, 2023, for reasons listed below.

APPLICABLE MODELS AND YEARS

Model(s)	Year	VIN Range	Vehicle-Specific Equipment
A4, A4 allroad, and S4	2021	A000001 - A062322 N000001 - N012657	Not Applicable
A5, A5 Cabriolet, A5 Sportback, S5, S5 Cabriolet, S5 Sporback	2021	A000001 - A045240 N000001 - N 005166	Not Applicable

CONDITION

REVISION HISTORY

Revision	Date	Purpose
6	-	Revised Warranty (Updated Labor Operations)
5	7/23/2023	Revised Warranty (Updated TU) Revised Service (Updated instructions) Revised header (added A4 allroad)
4	7/7/2023	Revised header (removed Q5, added VIN ranges for A4 and A5)

Customer states:

The driver information system (DIS) in the instrument cluster (PR Code 9S7) is blank.
The speedometer, tachometer, and bar graphs showing the fuel level and coolant temperature work normally (Figure 1).

TECHNICAL BACKGROUND

There is a hardware defect in the instrument cluster.

PRODUCTION SOLUTION

An optimized instrument cluster hardware has been introduced in series production.

SERVICE

SVM Update Instructions

Follow all instructions in TSB 2011732: 00 Software Version Management (SVM), operating instructions.

Update the instrument cluster, J285 (address word 0017) using the SVM action code as listed in the table below, if necessary:

SVM UPDATE INFORMATION

Model	Old Software Part Number	Old Software Version	New Software Part Number (or higher)	New Software Version (or higher)	SVM Code Input
A4/A5	8W5920*K 8W5920*L	0761 0759	8W5920*K 8W5920*L	0762	17A036

NOTE:

If the update does not run on the first attempt, please try again.
If the update fails for a second time, put the vehicle in bus sleep mode for at least half an hour before attempting the update process again.
If the update is aborted again, select "2. Cancel coding of the following control module and complete any repair suggestions: 00174 - dash panel insert" after receiving the message "The following event has occurred: The coding of the following control module could not be performed: 0017 - dash panel insert". Follow the instructions on the tester.

The update can take multiple attempts. Please attempt the update up to 12 times before replacing parts. If an improvement to the update is available, this TSB will be updated.

WARRANTY

WARRANTY INFORMATION

Claim Type:	110 up to 48 Months/50,000 Miles. G10 for CPO Covered Vehicles - Verify Owner. If the vehicle is outside any warranty, this Technical Service Bulletin is informational only.
Service Number:	9025
Damage Code:	0039
Labor Operations:	Software Update (Includes checking for DTCs)	0151 0000	Time stated on the diagnostic protocol (Max 200 TU)
Labor Operations:	Initiate bus sleep mode (if needed)	0689 0199	10 TU
Diagnostic Time:	GFF	No allowance	0 TU
	Road test prior to the service procedure	No allowance	0 TU
	Road test after the service procedure	No allowance	0 TU
Claim Comment:	As per TSB 2063913/6

All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures Manual . Claims are subject to review or audit by Audi Warranty.

ADDITIONAL INFORMATION

The following Technical Service Bulletin(s) will be necessary to complete this procedure: TSB 2011732, 00 Software Version Management (SVM), operating instructions.

All part and service references provided in this TSB (2063913) are subject to change and/or removal. Always check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.

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