91 MIB3: Outlook Contacts Are Not Accessible Via The MMI When Using Apple Devices (GROUP 91, NO. 24-66)
Reference number: GROUP 91, NO. 24-66
Supersedes refnos: 2071056/1, 2071056/2, 2071056/3, GROUP 91, NO. 23-17
91 MIB3: OUTLOOK CONTACTS ARE NOT ACCESSIBLE VIA THE MMI WHEN USING APPLE DEVICES
TECHNICAL SERVICE BULLETIN
| AUDI: | 2021-2024 All Audi Vehicles |
| GROUP: | 91 - Radio, Telephone, Board Computer, Multi-Function Indicator (MFI) |
SERVICE INFORMATION
91 24 66 2071056/3 February 9, 2024. Supersedes Technical Service Bulletin Group 91 number 23-43 dated November 1, 2023, for reasons listed below.
| Model(s) | Year | VIN Range | Vehicle-Specific Equipment |
|---|---|---|---|
| All Audi Vehicles | 2021 - 2024 | All | MIB3 + Apple Devices |
CONDITION
| Revision | Date | Purpose |
|---|---|---|
| 3 | - | Revised header (Added SW 40*) |
| 2 | 11/01/2023 | Revised header (Added A4/A5 MY2020) |
| 1 | 07/24/2023 | Initial publication |
Customer states:
- Only some of their phone's contacts are shown.
- The customer is using the export function from the Outlook app on their iPhone. These contacts are not shown in the vehicle.
TECHNICAL BACKGROUND
Software changes in the Outlook app result in restricted compatibility with the vehicle's Bluetooth function.
PRODUCTION SOLUTION
Not applicable.
SERVICE
Please advise the customer that Outlook contacts can be integrated in the iPhone's phone book via the operating system's integrated function (Settings -> Contacts -> Accounts -> Add Accounts -> Microsoft Exchange ).
Alternatively, the customer can use Apple CarPlay to access their Outlook contacts.
Using the function supplied by Outlook will result in those contacts being stored in a way that is incompatible with the vehicle.
- Do not perform any repairs. Any repairs for this concern may be denied.
This problem is caused by a third party application and therefore cannot be resolved by Audi.
WARRANTY
This concern is due to a third party system and is not covered by any Audi Warranty.
ADDITIONAL INFORMATION
All part and service references provided in this TSB (2071056 ) are subject to change and/or removal. Always check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
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