91 MIB3: Failure To Establish A BLUETOOTH Connection With IOS 16.0.X (IPHONE) (GROUP 91, NO. 22-45)
Reference number: GROUP 91, NO. 22-45
Supersedes refnos: 2068435/1
91 MIB3: FAILURE TO ESTABLISH A BLUETOOTH CONNECTION WITH IOS 16.0.X (IPHONE)
TECHNICAL SERVICE BULLETIN
| AUDI: | 2015-2024 All Audi Models |
| GROUP: | 91 - Radio, Telephone, Board Computer, Multi-Function Indicator (MFI) |
SERVICE INFORMATION
91 22 45 2068435/1 November 4, 2022.
| Model(s) | Year | VIN Range | Vehicle-Specific Equipment |
|---|---|---|---|
| All Audi Models | 2015 - 2024 | All | In Vehicle Bluetooth paired with Apple Devices |
CONDITION
Customer states:
No Bluetooth connection to the vehicle can be established.
Hands-free phone calls, Bluetooth audio player, Apple CarPlay do not work.
Workshop findings:
- No relevant DTCs are stored.
- The problem can be reproduced in the workshop. It only occurs with Apple devices running iOS 16.0.x.
TECHNICAL BACKGROUND
Due to a software malfunction in Apple's iOS version 16.0.x, there are restrictions on the Bluetooth connection.
PRODUCTION SOLUTION
Not applicable.
SERVICE
No repair is available at this time.
- Do not perform any repairs. Any repairs for this concern may be denied.
- Instruct the customer that this condition is due to a software issue of the iPhone, and therefore cannot be repaired by Audi.
- Please ask the customer to check and install iOS updates on their iPhone at regular intervals
Workaround
- Please ask the customer to delete the pairing to the vehicle on the phone, as well as in the MMI on the vehicle.
- Delete the phone pairing via the Connection Manager on the vehicle.
- Delete the phone pairing in the Bluetooth settings on the phone.
- Re-pair the phone by starting a search for Bluetooth devices from the phone . Then select the correct Audi MMI and confirm the connection in the vehicle.
- The Bluetooth visibility may have to be enabled on the vehicle via the Bluetooth settings in the MMI's Connection Manager.
WARRANTY
This concern is due to a third-party system and is not covered by any Audi Warranty.
ADDITIONAL INFORMATION
All parts and service references provided in this TSB (2068435 ) are subject to change and/or removal.
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