72 Front Seat Makes Creaking/Squeaking Noises (GROUP 72, NO. 24-61)

72 FRONT SEAT MAKES CREAKING/SQUEAKING NOISES

TECHNICAL SERVICE BULLETIN

SERVICE INFORMATION

72 24 61 2076184/1 December 2, 2024.

Model(s)	Year	VIN Range	Vehicle-Specific Equipment
A4, A4 allroad, S4, A5 Sportback, S5 Sportback, RS 5 Sportback, and Q3	2021 - 2025	All	Front seats with manual height adjustment
A5, A5 Cabriolet, S5, S5 Cabriolet, and RS 5	2021 - 2024
TT, TTS, and TT Roadster	2021 - 2023
TT RS	2021 - 2022
A3, S3, Q4 e-tron, and Q4 Sportback e-tron	2022 - 2025
RS 3	2022 - 2024

CONDITION

Customer states: 

Creaking/squeaking noises from area of seat frame.

Workshop findings: 

The complaint can be reproduced in the workshop.

TECHNICAL BACKGROUND 1

Due to production-related tolerances, the shielding plate may come into contact with the toothed segment of the height adjuster.

PRODUCTION SOLUTION

Gradual optimization in production from approx. week 48/2024.

SERVICE

The issue can be remedied by bending and greasing the affected area slightly, as shown in the images below (Figures 1, 2).

First remove the outer seat frame trim on the side as specified in the Workshop Manual.

The shielding plate must then be pressed away slightly to prevent it from making contact with the toothed segment. This can be done carefully e.g. with a screwdriver.

Proceed as follows: Insert the flat-bladed screwdriver between the two pieces of metal (Figure 2; refer to yellow arrow) and rotate it carefully to press the shielding plate in the direction of the blue arrow (Figure 2).

The seat's height adjuster must be moved into its lowest position.

A small brush or injector can be used to apply lithium grease (G 052150A2) through the hole in the shielding plate (Figure 3; refer to red arrow). If the noise insulation set from BECHEM is available in the workshop, the grease included in this set (BERULUB XP 746) may also be used.

After this, the seat height adjuster should be moved multiple times from the upper stop to the lower stop and back.

To ensure that the grease is evenly distributed, the entire procedure must be repeated twice.

In addition to this, the end stops on the seat rail should be greased (Figure 4).

When billing, please always attach a video which clearly shows the complaint to Doc-It. To ensure a reference to the vehicle, the video must include the VIN number and the date. Please ensure that the video documentation does not show any persons and/or faces, vehicle registration numbers (license plates) or customer data.

WARRANTY

Claim Type:	If the vehicle is outside of any warranty, this Technical Service Bulletin is informational only.
Service Number:	7215
Damage Code:	0020
Labor Operations:	Driver seat or  passenger seat:
	Trim remove+reinstall	7216 19xx	See SRT with associated operations
	Height adjuster modify	7228 4999	10 TU
	Driver seat and  passenger seat:
	2 Trims remove+reinstall (A3 models)	7216 2099	50 TU
	2 Trims remove+reinstall		60 TU
	(Q4 models)
	2 Trims remove+reinstall (TT, A4, A5, Q3 models)		40 TU
	2 Height adjusters modify	7228 5099	20 TU
Claim Comment:	As per TSB 2076184/1

All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures Manual  . Claims are subject to review or audit by Audi Warranty.

REQUIRED PARTS AND TOOLS

Always check with your Parts Department and/or ETKA for the latest information and parts bulletins.
Part Number	Part Description	Quantity
See ETKA	Fasteners, Bolts, Nuts, and Screws as needed per the Repair Manual	See ETKA/ELSA
G 052150A2	Lithium grease	0.1

ADDITIONAL INFORMATION

All parts and service references provided in this TSB (2076184  ) are subject to change and/or removal.

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